Ability to change default donation % to Zeffy | Voters

Ability to change default donation % to Zeffy

David

I would like to be able to adjust the donation % to Zeffy that donors see under the order summary.

The smallest % after a certain donation amount is 17%. I want my donors to give back to Zeffy but 17% can be a jarring amount, and the % only goes up from there. I know donors can input their own donation to Zeffy, but I believe it would be more effective if users had the ability to adjust those % up or down as they see fit based on their visitor base.

October 7, 2023

Jamey

Very strongly agree. We have added THREE sets of disclaimers around our first event with Zeffy for this reason, and it feels - well, I'd almost rather go back to paying fees instead of nickle-and-diming our valuable patrons in this way. 17% is the wrong starting point. Should be like 5%.

Khalid

Yes absolutely, default donation percentage for Zeffy should be adjustable.

Ella Roy

Merged in a post:

Tip default

Bhusita

Agree very much with what other users have said below. The default tip at 17% is exhorbitant and easy to miss especially for people who aren't as savvy on the computer. It feels duplicitous and dishonest and requires much explaining to donors to help them avoid it. I would prefer an option to choose fees as a default like Givebutter or clarity in tip process with default toggled off like GiveLively. I will also need to switch platforms if this is not changed. We very much appreciate the aspiration and mission of Zeffy and would like to see it succeed.

September 21, 2026

Krista

I agree, although it will not cause me to switch platforms.

Brandi

We have lost donations, ticket sales, online sales, etc because of the fees starting at 17%. They are scared off by that large amount and don't know that it can be changed. I feel like starting off smaller and adding some type of message saying it could be customized is appropriate.

Lauren

It's frustrating to have such high percentages and not have a more reasonable/ in line with the market percentage as part of the dropdown.

Tara

I agree with this. Sometimes we have people complain about the suggested tip amounts. The starting point is so high

Maryse from Zeffy

Merged in a post:

tip 17%

Team

I understand the tip and don't disagree completely but I should be able to set the first tip to a more applicable amount like 5% so that, as others have mentioned, the donor doesn't have sticker shock and leave the platform before understanding they can set a lower amount.

January 16, 2026

Myriam

We're considering changing platforms because we just finished a campaign with high ticket items (from 25$ to 350$) and some people accidentally added an 18% donation to Zeffy on top of it. We've had LOTS of people come to us frustrated that they made an additional donation that they weren't expecting. We've added disclaimers in our registration forms and still, people register quickly. Some of them also thought it was an additional donation to our organization. All that to say, it has caused a lot of issues on our end. A standard 3 - 5% suggested donation would be much more suited.

Ariel

I agree with most of the comments about this, but especially this one, i"nstead of saying "donation" in the summary section of a form, could you say something like "would you like to cover the cost of the fees"? It seems that donors get confused because you are using the word "donation". It would also be helpful to start with a smaller suggested donation."

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