Ability to change default donation % to Zeffy
D
David
I would like to be able to adjust the donation % to Zeffy that donors see under the order summary.
The smallest % after a certain donation amount is 17%. I want my donors to give back to Zeffy but 17% can be a jarring amount, and the % only goes up from there. I know donors can input their own donation to Zeffy, but I believe it would be more effective if users had the ability to adjust those % up or down as they see fit based on their visitor base.
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J
John
This is absolutely, 100% necessary. We are considering moving from Zeffy to a different on-line processor simply because our members get very frustrated with this. I realize you can enter "0" in the donation box, but only after several non-intuitive steps. If the drop-down box at least offered 3% and 0 options, it would be palatable.
R
Robert
Agree 100%. Starting donation should be merchant fees - 3%
J
Jamey
Very strongly agree. We have added THREE sets of disclaimers around our first event with Zeffy for this reason, and it feels - well, I'd almost rather go back to paying fees instead of nickle-and-diming our valuable patrons in this way. 17% is the wrong starting point. Should be like 5%.
K
Khalid
Yes absolutely, default donation percentage for Zeffy should be adjustable.
Ella Roy
Merged in a post:
Tip default
B
Bhusita
Agree very much with what other users have said below. The default tip at 17% is exhorbitant and easy to miss especially for people who aren't as savvy on the computer. It feels duplicitous and dishonest and requires much explaining to donors to help them avoid it. I would prefer an option to choose fees as a default like Givebutter or clarity in tip process with default toggled off like GiveLively. I will also need to switch platforms if this is not changed. We very much appreciate the aspiration and mission of Zeffy and would like to see it succeed.
K
Krista
I agree, although it will not cause me to switch platforms.
B
Brandi
We have lost donations, ticket sales, online sales, etc because of the fees starting at 17%. They are scared off by that large amount and don't know that it can be changed. I feel like starting off smaller and adding some type of message saying it could be customized is appropriate.
L
Lauren
It's frustrating to have such high percentages and not have a more reasonable/ in line with the market percentage as part of the dropdown.
T
Tara
I agree with this. Sometimes we have people complain about the suggested tip amounts. The starting point is so high
M
Maryse from Zeffy
Merged in a post:
tip 17%
T
Team
I understand the tip and don't disagree completely but I should be able to set the first tip to a more applicable amount like 5% so that, as others have mentioned, the donor doesn't have sticker shock and leave the platform before understanding they can set a lower amount.
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