Adjust total sales when a ticket is cancelled
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M
Michael Audet
When cancelling a manually added ticket, the sales amount in the form doesn't update.
It seems like it only adjusts when a card payment is refunded, which is not possible with manual payments.
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Rowan from Zeffy
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Hi all! We have just updated this feature, when a manually added ticket is cancelled, the amount is adjusted in the total sales to reflect this change. Thank you all for your feedback and votes! :)
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Brandon
We could definitely use this feature as well. It makes it frustrating when you cancel the ticket but the dollar amount doesn’t change.
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Jeremy
I could use this feature as well. I canceled a ticket and the ticket is marked as canceled, but the total amount collected for the form is not correct. This makes it more difficult to reconcile the amount collected.
Rowan from Zeffy
Jeremy: Hi Jeremy! Thanks so much for taking the time to share your feedback. Currently the total amount adjusts if a refund occurs on the payment. In the case you shared, was this for a ticket you added manually? Was the amount refunded? Thanks!
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Jeremy
Rowan from Zeffy: Yes, this was for a ticket that I added manually. No, the amount for the ticket was not refunded.