Notification for expired card on monthly
complete
E
Elea Hofman
Send charity a notification when a monthly donor card expires. Many need help to update and we don't know when an expiry has happened. This results in loss of donations.
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L
Lynn Paquette
Does the card expiry notice go to the donor so they can update ?
Rowan from Zeffy
complete
Rowan from Zeffy
Hi all, thank you for the request! Stripe works with card networks and automatically attempts to update saved card details whenever a customer receives a new card (for example, replacing an expired card or one that was reported lost or stolen), meaning that in the majority of the cases Stripe is able to update the donor's card automatically. This reduces the need for them to do it on their end and reduces lost donations. We have also added an automatic notification to the admin of your account if your donor's monthly gift has been cancelled, either by them or because their payment method is no longer valid.
F
François de Kerret
in progress
We are looking on how to get that as fast as possible!