As a nonprofit that primarily serves visually impaired individuals, having an intuitive and accessible donation form is essential. Many of our donors rely on screen readers, which do not always interact well with the current dropdown design for adjusting or opting out of the suggested fee. As a result, some donors unintentionally include an extra charge, and we often receive follow-up emails asking why they were charged more than expected.

The default suggested fee of 17% is also quite high, especially considering that Stripe’s processing fees are typically around 3%. If Zeffy wants to set a default contribution, aligning it with Stripe or similar platforms' fees would be more reasonable.

Additionally, adding a radio button with a clear “Not at this time” option would improve accessibility and ease of use. I’ve received multiple complaints from donors about the current setup, and it has led my board to reconsider using this platform.

I’d love to see Zeffy meet us halfway by either lowering the default suggested fee, setting it to zero, or providing a more accessible opt-out option. These changes would create a more inclusive experience and help maintain donor trust.

J'aimerais avoir la contribution volontaire par défaut à 0$ avec des options pour ajouter plus. Je ne crois pas que vous le ferez, mais au minimum il devrait y avoir un option ou cliquez et mettre 0$ si celle-ci est vraiment volontaire comme vous le dite, sinon c'est assez trompeur pour ceux qui utilise le mode de paiement pour la première fois, croyez moi, il ne reviendrons plus, surtout avec des contributions par défaut de 17%!

We've had several complaints regarding the default display for 17% voluntary contribution.

I completely understand that Zeffy relies on fees to remain free for non-profits,, but the percentages should be much, much lower, and there should be a $0/ "no thank you" option for donors.

Agreed!

I do agree, but add verbiage that Zeffy relies on fees to keep this platform free to non-profits, by contributing to fees helps with 100% of your donation goes to your cause. At the end of the day, Zeffy still needs to make money for operating this platform.

I completely agree. The default should be zero. If you (Zeffy) won't do that, there should be a clear, bolded prompt that if you don't choose "other" you will be paying an additional fee that will go to Zeffy and not to the nonprofit. Zeffy is not being transparent here.

We agree, this would be extremely helpful and would keep us using Zeffy. The majority of our donors tend to be 65 years old and over, so we try to keep our donation forms as streamlined and user-friendly as possible. We have had multiple complaints from donors who haven't noticed that a percentage is automatically added for Zeffy unless they select otherwise. This has left a lot of our donors feeling scammed by us, and prompted them to request refunds that we have paid out of our own pocket. We are a small nonprofit, and we really don't have the manpower or resources to deal with this. We were so excited about Zeffy when we first started using the platform, but we are now seriously considering a switch because of the break in trust this feature has caused with our donors.

I have put a required disclaimer on my forms so they have to read it and check that they understand how the fee works and that they can change the amount. But even with them, defaulting to 17% is extreme when a credit card transaction fee averages 3%.

We have had complaints also and according to our donors, the process of refunding that fee takes awhile and is frustrating. We have started to warn potential donors of the auto-default fee letting them know it is customizable and optional, and to pay attention of the total while finalizing the transaction. This should not be necessary. 9% is more than double a typical credit card transaction fee, which seems predatory to the unsuspecting donor.

We have had donors request to use Venmo and Zelle when they see this fee, which means Zeffy is missing out on potential revenue. Better to have 3.5 % than nothing.

I completely agree. The default should be zero. If you (Zeffy) won't do that, there should be a clear, bolded prompt that if you don't choose "other" you will be paying an additional fee that will go to Zeffy and not to the nonprofit. Zeffy is not being transparent here...other platforms are.

Please see my reply to WCSFA Secretary here