We agree, this would be extremely helpful and would keep us using Zeffy. The majority of our donors tend to be 65 years old and over, so we try to keep our donation forms as streamlined and user-friendly as possible. We have had multiple complaints from donors who haven't noticed that a percentage is automatically added for Zeffy unless they select otherwise. This has left a lot of our donors feeling scammed by us, and prompted them to request refunds that we have paid out of our own pocket. We are a small nonprofit, and we really don't have the manpower or resources to deal with this. We were so excited about Zeffy when we first started using the platform, but we are now seriously considering a switch because of the break in trust this feature has caused with our donors.

I have put a required disclaimer on my forms so they have to read it and check that they understand how the fee works and that they can change the amount. But even with them, defaulting to 17% is extreme when a credit card transaction fee averages 3%.

We have had complaints also and according to our donors, the process of refunding that fee takes awhile and is frustrating. We have started to warn potential donors of the auto-default fee letting them know it is customizable and optional, and to pay attention of the total while finalizing the transaction. This should not be necessary. 9% is more than double a typical credit card transaction fee, which seems predatory to the unsuspecting donor.

We have had donors request to use Venmo and Zelle when they see this fee, which means Zeffy is missing out on potential revenue. Better to have 3.5 % than nothing.

I completely agree. The default should be zero. If you (Zeffy) won't do that, there should be a clear, bolded prompt that if you don't choose "other" you will be paying an additional fee that will go to Zeffy and not to the nonprofit. Zeffy is not being transparent here...other platforms are.

Please see my reply to WCSFA Secretary here

Yes, it should be more clear that you can change the amount.

I'm surprised this post has not been merged with the older one here:

I think there is a better way to ask for support. Many donors think that platform donation can't be changed, hence leave. So please make, it default to 0 and if donors want they donate!

100% agree!! We have had several complaints about this and donors end up cancelling the transaction altogether or asking for a refund of the additional (unintentional) cost they incurred. It's becoming a big hassle. We are trying to move away from Venmo and other apps, but the simplicity of those is hard for our customers to walk away from. Would love to see the default to 0% and allow the donor to choose for themselves. We advertise that we use a company that doesn't charge fees for them or us and we look like liars. Granted, people should read more closely and figure it out, but the simpler we can make it, the better for everyone. We will be making quarterly donations to Zeffy to help keep you running and allowing for a free platform to help offset the choices of donors.

It's not entirely clear that you can change it. Many people don't complete the transaction. This defeats the whole purpose of us using Zeffy.

I would appreciate a change here as well, even if it's just an increase in the clarity of the form. A number of our donors have expressed surprise at the additional amount after completing the transaction. The most recent occurrence was a $5000 donation, with an automatically suggested 10% donation. The extra $500 would give pause to any donor, even one with a longstanding relationship to our organization.