Zeffy Platform Donation Tracking
A
Amanda
Would love to be able to see out of our population who is actually donating to the Zeffy platform and how much. We have determined if it is not a lot, we would like to make a yearly contribution to Zeffy on behalf of our non-profit as a thank you. We also have complaints of “fees” and want to see if people are understanding that they can change that amount if they choose to. Just a separate column in the exported spreadsheet would be nice, not as a part of the total sale.
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M
Maryse from Zeffy
Merged in a post:
Ability to see how much Zeffy was paid if a user opted in to support the platform
R
Roy
When patrons/supporters donate to our organization, if Zeffy is paid any amount in tips or donations to support their platform, we have no way of knowing. Give us a heads up or break down anytime one of our patrons/supporters tips Zeffy.
M
Maryse from Zeffy
Merged in a post:
Please make full transaction detail easily accessible
G
Gisele
We recently had a donor request a refund on just the Zeffy portion of their donation but it was very difficult to even confirm the amount that was donated. Please make this information accessibly under transaction details &/or donation receipts to make it easier to verify.
M
Maryse from Zeffy
Hi Gisele! I understand that your donor has unwittingly made a contribution to Zeffy. Since this contribution must be voluntary as per our business model, we can absolutely issue a refund, no questions asked! :)
For us to issue a refund quickly, we need the donor's e-mail address and name, the date of their transaction and confirmation of whether they'd like a full refund of the amount donated to Zeffy, or a partial refund (if they'd like to contribute a smaller amount). I'll make the refund right away, and the donor will receive confirmation by e-mail. The funds will appear on their statement within 3-5 days.
You can reach out to us to make the refund request here : https://www.zeffy.com/home/contact
G
Gisele
Maryse from Zeffy Thank you for the reply. This post was not to resolve a requested refund, but to request a new feature so admin roles could have full transaction detail to be able to quickly verify the amount a donor chose to also give to Zeffy. Such a feature would make it easier to confirm the amount of a requested refund.
M
Maryse from Zeffy
Gisele: Thank you for the precision! Let me reopen and merge the request here. :)
J
Joel
While we are able to see payments and donations to our organization, transparency is needed to be able to see who also donated to Zeffy and how much. This would be useful for customers that are unsure why amounts were collected from their payment method that are different than what they expected through their donation.
C
Craig
I'm losing donations because people are getting tired of getting charged huge fees on top of it. Zeffy doesn't ask, they just add it on and hopefully no one sees it. I've had to refund some ticket registrations and got berated by furious donors swearing they would never donate through Zeffy again knowing that they're getting charged huge fees that aren't getting back to us and won't get returned if they end up having their ticket refunded. It should be defaulted to $0 with a POP-UP to opt in for donating to Zeffy before they submit, that way they have to acknowledge it. I can't lose these frequent donors because of fees they get charged just for donating. At this point, I'd almost rather switch to one of the other platforms that take fees out of our end so that way people aren't seeing it.
Rowan from Zeffy
Merged in a post:
Report & See how much a person paid for the platform fees
C
Centennial Elementary
Customers say they were charged $20, but I can only see they were charged $15 because I cannot see what they paid in platform fees. This has become a problem when providing customer service. It would also be nice to know how many customers are paying the fees and how much they are paying.
C
Centennial Elementary
This needs to be fixed. We cannot see the entire amount a person spent, and can't match purchases sometimes. Because it's a fee, it doesn't show up on their tax form. It's currently setup in a way that is a shock to customers at the end and also fees like a hidden bait and switch. Because we can't see it, we can't offer the customer support that goes with it.
M
Maryse from Zeffy
Merged in a post:
View Zeffy "donation" on each transaction.
S
Saleesha
I am requesting ability to view when someone makes a payment to Zeffy. Donors are complaining that there are too many fees, as I have promoted we use a platform that takes no fees, and it makes us seem less trustworthy as an organization. All other platforms are transparent and I can view everything the donor was charged and it's allocation. I find it egregious that your platform doesn’t. This has become very stressful as now many donors want to donate via cash or zelle since your system is not user friendly as much as I tell donors they have to manually select other many are older or not tech savvy and it becomes confusing that your system chooses a donation amount for them. It is not a voluntary donation if Zeffy has it preselected. I am aware that your company does not plan on removing the preset value, in that case I would like to see when a donor was charged the fee so I can know in advance when they complain about "fees".
J
Janisha
Please work on this. I hate that it's hidden.
M
Maryse from Zeffy
Merged in a post:
See Platform fees paid
C
Centennial Elementary
Customers see that they paid more money than what our system shows due to the platform fee. Because of this, we can't match up their payments on their cards with our payments in the system. It also hides how much extra customers are paying for platform fees. Having this transparency on the dashboard will help with providing customer service.
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